September 15, 2019
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    Measures to prevent fraudulent electronic transactions

    August 05, 2019

    The Central Bank of Sri Lanka (CBSL), together with Licensed Financial Institutions (LFIs) and other stakeholders have implemented several measures to help customers prevent fraudulent electronic transactions.Accordingly, LFIs are required to provide Short Message Service (SMS) alerts or any other real-time notification facilities for all e-payments as well as issue EMV chip-based payment cards. EMV chip-based payment cards have enhanced security features that are designed to prevent card-related fraudulent activities.

    In order to prevent unauthorised electronic transactions, the CBSL hereby notifies customers to register for real-time e-payment notification facilities as well as obtain EMV chip-based payments cards from their respective LFIs without delay and exercise caution when sharing information that can be used to carry out e-payments.Electronic payment (e-payment) methods, such as real-time interbank fund transfers from customer current and savings accounts as well as card payment facilities, have provided a great convenience to customers. Sri Lanka’s payment systems and infrastructure meet international security standards to ensure the safety of customer funds. In order to continuously enjoy these facilities customers must adhere to adequate safety measures when making e-payments.

    Accordingly, customers should exercise caution when sharing any information that can be used to access and use their current or savings accounts, payment cards or electronic wallets (e-wallets).Passwords (OTPs), transaction verification amounts and any other information that could be used to access, use or authenticate current and savings accounts, payment cards, e-wallets or any other e-payment methods.Such information is provided to verify the customer’s identity and thereby increase the security of financial transactions and safeguard customer funds. Passwords, PINs, OTPs, transaction verification amounts or other transaction verification information must not be shared with any party and only used for its specified purpose.Failing to adhere to such safe practices will reduce the safety of customer’s own funds as fraudulent parties could gain access to customer accounts as well as funds using such information.


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